{"id":20090,"date":"2025-08-20T16:43:54","date_gmt":"2025-08-20T13:43:54","guid":{"rendered":"https:\/\/www.ramaenerji.com.tr\/?page_id=20090"},"modified":"2025-10-10T01:25:14","modified_gmt":"2025-10-09T22:25:14","slug":"cancellation-return-terms","status":"publish","type":"page","link":"https:\/\/www.ramaenerji.com.tr\/en\/cancellation-return-terms\/","title":{"rendered":"Cancellation &#038; Return Terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20090\" class=\"elementor elementor-20090\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-536aa94 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"536aa94\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default \" >\r\n\t\t\t        <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-556f78d\" data-id=\"556f78d\" data-element_type=\"column\" data-e-type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5cea5db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cea5db\" data-element_type=\"section\" data-e-type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default \" >\r\n\t\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8873f61\" data-id=\"8873f61\" data-element_type=\"column\" data-e-type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-107baf6 elementor-widget elementor-widget-text-editor\" data-id=\"107baf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Cancellation &amp; Return Terms<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-72f8124 elementor-widget elementor-widget-cms_breadcrumb\" data-id=\"72f8124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cms_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"cms-breadcrumb\"><li><span class=\"breadcrumb-entry\">Ana Sayfa<\/span><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51d9e50e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51d9e50e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default \" >\r\n\t\t\t        <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41de8226\" data-id=\"41de8226\" data-element_type=\"column\" data-e-type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-f295500 elementor-widget elementor-widget-sidebar\" data-id=\"f295500\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"bellows_navigation_widget-2\" class=\"widget bellows_navigation_widget-class\"><div class=\"widget-content\"><nav id=\"bellows-main-67\" class=\"bellows bellows-nojs bellows-main bellows-source-menu bellows-align-full bellows-skin-none\"><ul id=\"menu-hakkimizda\" class=\"bellows-nav\" data-bellows-config=\"main\"><li id=\"menu-item-20686\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-20686 bellows-item-level-0\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/about-us\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-17233\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-17233 bellows-item-level-0\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/history\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">History<\/span><\/a><\/li>\n<li id=\"menu-item-18724\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-18724 bellows-item-level-0\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/social-investments\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Social Investments<\/span><\/a><\/li>\n<li id=\"menu-item-18346\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-18346 bellows-item-level-0\"><a  href=\"#\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Policies<\/span><span class=\"bellows-subtoggle\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-circle-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-circle-up\"><\/i><\/span><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-17428\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-17428 bellows-item-level-1\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/protection-of-personal-data-application-form\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Personal Data Application Form<\/span><\/a><\/li>\n\t<li id=\"menu-item-17427\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-17427 bellows-item-level-1\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/protection-of-personal-data-and-clarification-text\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Protection of Personal Data and Clarification Text<\/span><\/a><\/li>\n\t<li id=\"menu-item-17426\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-17426 bellows-item-level-1\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/cookie-policy-clarification-text\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Cookie Policy Clarification Text<\/span><\/a><\/li>\n\t<li id=\"menu-item-17424\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-17424 bellows-item-level-1\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/clarification-text-for-getting-a-price-offer\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Getting a Price Offer Clarification Text<\/span><\/a><\/li>\n\t<li id=\"menu-item-17425\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-17425 bellows-item-level-1\"><a  href=\"https:\/\/www.ramaenerji.com.tr\/en\/consent-text-for-price-quotation\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Consent Text for Price Quotation<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/nav><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8c0567d\" data-id=\"8c0567d\" data-element_type=\"column\" data-e-type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-5b6510f elementor-widget elementor-widget-text-editor\" data-id=\"5b6510f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCancellation &#038; Return Terms\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6be9b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8a6be9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our company is committed to protecting consumer rights and prioritizing post-sale customer satisfaction. Any dissatisfaction, production, or service-based issues you may experience with purchased products are carefully evaluated and resolved as soon as possible. Below you will find the conditions required for product returns; if any of these are missing, the return will not be accepted.<\/p>\n<p><b>Requirements for Return<\/b><\/p>\n<ul>\n<li>The product to be returned<\/li>\n<li>Shipping waybill \/ dispatch note for the product to be returned (with all copies)<\/li>\n<\/ul>\n<p><b>1. The Product to Be Returned<\/b><\/p>\n<ul>\n<li>Used or damaged products will not be accepted for return.&nbsp;<\/li>\n<li><span style=\"letter-spacing: 0px;\">The product to be returned must be delivered within 1\u20133 days as received, complete with all standard accessories, <\/span><span style=\"letter-spacing: 0px;\">intact and without damage.<\/span><\/li>\n<\/ul>\n<p><b>2. Shipping Waybill \/ Dispatch Note<\/b><\/p>\n<p>The waybill\/dispatch note of the product must be sent for the return process.<\/p>\n<p><b>Other Conditions and Return Shipping Costs<\/b><\/p>\n<ul>\n<li>If the product(s) you wish to return is defective, shipping costs are covered by our company if sent via our contracted courier.<\/li>\n<li><br><\/li>\n<li>When the product received by our Quality Assurance department meets the return requirements, the refund will be processed on the same day it arrives. The time for refund to reflect in your account depends on your bank. Refunds to credit cards are reflected within 7 days.<\/li>\n<li><br><\/li>\n<li>You may send items you wish to return via Yurti\u00e7i Kargo free of charge.<\/li>\n<\/ul>\n<p><b>Shipping of the Product to Be Returned<\/b><\/p>\n<p>The product to be returned can only be accepted if delivered by courier companies contracted with us.<br>Products arriving via other courier companies will not be accepted, and their transport cost will not be covered.<\/p>\n<p><b>General Return Conditions<\/b><\/p>\n<ul>\n<li>Returns must absolutely be made with the original box or packaging.<\/li>\n<li><br><\/li>\n<li>Products whose original packaging is damaged (for example: the original box has had a shipping label stuck on it or has been sealed with tape), hence losing their resalable feature, and which cannot be sold to another customer, will not be accepted.<\/li>\n<li><br><\/li>\n<li>You must send the product you wish to return together with the original dispatch note (all copies in your possession) and a written statement explaining the reason for return.<\/li>\n<li>In defective product returns, shipping costs will be covered by our company if shipment is made via our contracted courier.<\/li>\n<li><br><\/li>\n<li>In other cases, the shipping cost is borne by you.<\/li>\n<\/ul>\n<p><b>Order Cancellation<\/b><\/p>\n<p>Dear customers, you may cancel orders you placed incorrectly or decided to abandon.<\/p><p>Sometimes emails are checked with delay due to high volume. It is possible the product has already been shipped.<\/p>\n<p>If the order has not been shipped, the full amount is refunded via the method you used.<\/p>\n<p>If the product has been shipped, shipping cost(s) will be deducted from the refund.<\/p>\n<p><b>Return Address<\/b><\/p>\n<address>\u00d6mer Avni Mah. \u0130n\u00f6n\u00fc Cad. Devres Han No:50 Floor: 5\/B 34427 Beyo\u011flu \/ \u0130stanbul Turkey<\/address>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation &amp; Return Terms Ana Sayfa Cancellation &#038; Return Terms Our company is committed to protecting consumer rights and prioritizing post-sale customer satisfaction. Any dissatisfaction, production, or service-based issues you may experience with purchased products are carefully evaluated and resolved as soon as possible. Below you will find the conditions required for product returns; if [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20090","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/pages\/20090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/comments?post=20090"}],"version-history":[{"count":36,"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/pages\/20090\/revisions"}],"predecessor-version":[{"id":21975,"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/pages\/20090\/revisions\/21975"}],"wp:attachment":[{"href":"https:\/\/www.ramaenerji.com.tr\/en\/wp-json\/wp\/v2\/media?parent=20090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}